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Frequently Asked Questions

Choose a course from the course list. Click on the course link. Follow the screen to the payment page. After entering the payment information 3 files will appear under My Courses (top of the homepage). The first is the course reading material, also included is a link to the course quiz and course evaluation. After completing the quiz and evaluation a certificate of completion will be available under My Courses.

After completing the course purchase, click on My Courses at the top of the page. Under My Courses you will see My Files, which contain your reading and quiz materials. The reading and quiz material will open in new browser windows. Anytime you feel lost click on My courses at the top of the page to be taken back to the course and quiz pages.

You can enter up to three license numbers in the license field: example: Mft2844, Brn3466, SW65656. The certificate will print exactly as the information is entered. Only the license number entered in the first professional license field will appear on the certificate of completion. You can edit the license number through the My Courses link. All changes will appear on the certificate when you refresh the certificate page.

No License Number

Enter the word None in the license field on the registration screen to continue.

Once the payment has been made the reading and quiz will be available under the My Courses link located at the top of the page.

You will be asked to register during the payment process or you can click on the Create Account link located at the very top of the page.

Go to the My Courses link located at the top of the page to edit your profile.

Course Expiration Date

If you need more time to complete a course please email us. We will add time to the expiration date.

Can't find the course I just purchased

Click on My Courses at the top of the page. My courses will take you to the Files and Training page. The course reading and quiz are located under Files and Training. If you feel lost you can find your way by clicking on the My Courses link at the top of the page.

Click on My Courses to view all completed course certificates.

Immediately upon successful completion of the online quiz and evaluation form. Your certificate is located at the bottom of the View Files, Launch Training page.

Login Questions

Login Questions: Click on My Courses at the very top of the page followed by Forgot your Password. If the system is unable to recovery your password please email us for assistance.

Is my PostTest being timed

No, you can take as much time as needed to complete the exam.

How many times can I take the PostTest?

As many times as needed at no additional charge.

Re-taking the PostTest

You can retake the exam at any time. If you would like to study and come back later, simply logon when you return and click on the my account button. You can take the exam as many times as needed without any additional cost.

How do I know if I passed the PostTest?

The quiz score will display at the completion of the quiz. Each answer is calculated immediately after the answer is submitted online.

How do I pay for the PostTest

Click on the course list and follow each step to the payment screen.

Can I print more than one copy of my certificate

You can print an unlimited number of copies.

Most Common Logon Problems

  1. I can't log on: Try our forgot password feature on the Home Page.
  2. Try logging in from another computer.

If you continue to have trouble logging in please email us.

Payments

I may have paid for the same course twice? Please let us know through email. We will void out all duplicate payments.

We accept Visa, MasterCard, American Express, Discover and personal checks. We only accept checks through the postal mail.

Please notify us of any technical issues you might be having. This site has recently been reprogrammed into a new programming language so that we can provide advanced features to our customers. We have tested the site to the best of our ability. This does not preclude new unforeseen problems from arising. We would love to hear from you. Please email us with any concerns, error messages or technical issues.

Please email us if you would like to cancel a transaction or if you think you may have submitted your credit card information twice. We almost always catch double payments and notify the participants. We would still encourage you to let us know by using the contact us link. We will immediately refund any cancelled courses. We will void any payments that have been made in error.

Please let us know if you have special needs that we can help you with. The following link provides assisted information to individuals with Blind-Low Vision: Assistive Technology

We do not share private information that has been submitted during the registration process. The registration information is used to create the certificate of completion with your name on it. The information you share is stored in a secure database and will only be used for verification purposes.

Site Security and Payment Processing: We contract with Wells Fargo Bank for all credit card processing. We use SSL (secure socket layer) security technology. SSL is all about encryption. SSL encrypts data, like credit cards numbers (as well as other personally identifiable information), which prevents the "bad guys" from stealing your information for malicious intent. You know that you're on an SSL protected page when the address on the payment page begins with "https".

Non-discrimination Policy

Vista Continuing Education does not discriminate against any person on the basis of race, color, gender, national origin, disability, religion, veteran status, sexual orientation, or age.

Did we miss any of the questions you would like answered? Please let us know! We are staffed 7 days a week. Our hours are generally 10:00 a.m. 10:00 p.m. (PST). We will get back to you within the hour, if not minutes. Thank you for choosing Vista Continuing Education.

Grievance Procedure

To request a grievance form or to file a grievance please click on the following link: grievance procedurePlease use our contact form located at the top of the page. 

Vista Continuing Education L.L.C. - 644 E. Thompson Blvd. Ventura, CA 93001, 2150 Pickwick Dr. #1284 Camarillo, CA 93011



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